The code from the headset is not accepted, or the pairing stops halfway? Find the message you see below. Most problems come down to an expired code, a missing permission or a full subscription.
Who can pair headsets
An organization Admin who also has the Device Admin permission. The whole flow is described in Connect a VR headset to Skillsive.
Check these first
- 1The code is fresh. If the headset screen has been open for a while, restart EHS Academy and use the new code.
- 2The headset has internet. Connect it to Wi-Fi before you type the code.
- 3You are in the right organization. If you belong to several, switch to the one that should get the headset (top bar of the panel).
- 4The app is EHS Academy from the Meta Store, not an old or test build.
"Pairing requires the Device Admin permission"
Instead of the code field you see this notice. Your account lacks the Device Admin permission.
- If you are an Admin: click Go to organization members, open your account, edit its roles and tick Device Admin. Come back and type the code.
- If you are not an Admin: ask an Admin of your organization to grant you the permission.
"There is no such pairing code" or "This pairing code has expired"
The code was mistyped or its time ran out.
- 1Go back to the headset and restart EHS Academy to get a new code.
- 2Type the new code in Sign in by code and click Continue.
The old code does not work again, even if it looks right.
"Session expired. Please try again."
The timer in the Sign in by code panel ran out before you confirmed. The panel returns to the first step.
- 1Get a new code in the headset.
- 2Type it again and go through the device choice and confirmation without a long break.
The code was accepted, but my device is not on the list
The list shows only devices of the same model as the headset — the panel says so above the list. If this is a new headset, click Create new device instead of searching.
"The subscription device limit has been reached."
All seats in your subscription are taken. Free a seat by unassigning a headset you no longer use in the device list, or contact us to add seats. Then pair again with a new code.
"Your subscription has expired"
New headsets cannot be paired without an active subscription. Click Contact us in the panel — we will help you renew it.
"You are trying to sign in on a different VR device than the current one."
The device you selected is already waiting for sign-in from another headset. Choose a different device or create a new one for this headset.
Still not working?
Contact support and include:
- the headset model and the EHS Academy version,
- the name of your organization,
- the exact message and the step where it appears: code, device choice or confirmation.
FAQ
Can I pair a headset without the Admin role?
The Devices page is for Admins only, so in the panel you need both the Admin role and the Device Admin permission.
Does a failed pairing take a seat?
No. A headset takes a seat only after you click Authorize and the pairing succeeds.
I rejected the pairing by mistake. What now?
Start again: get a new code in the headset and type it in the panel.