Your subscription decides how many headsets you can use, which courses and features your organization has and until when. You check all of it on the Subscription contents page, and you keep the details for your invoices in the organization profile.
Who can use it
Available to organization Admins. Analysts see only a short summary of the plan on the dashboard.
Check your plan and its limits
- 1In the side menu open Organization settings → Subscription contents.
- 2The top card shows the plan name with the Active or Expired badge, the Subscription period and the Renewal date.
- 3On the right you see what you use out of the plan limit:
- Devices — headsets assigned to the subscription out of the limit,
- Courses — courses available to you out of all courses in the applications,
- Completions — shown when your plan limits the number of completions or some were already used,
- Languages — the organization's active languages (English included) out of the limit, with the list of languages below.
See the features and courses in your plan
Under the card, Features lists every panel feature with its status: Available or Unavailable — for example completion overview, certificates or custom courses.
Applications & courses shows every VR application with its courses, the languages each course is available in and its status:
- Available — you can run it in the headsets,
- In preparation — it's in your plan, but not published yet,
- Not subscribed — the course exists, but your plan doesn't include it.
Ask for a plan change
You don't change the plan yourself in the panel — you send us a request and we prepare an offer.
- 1On the same page click Request a plan change.
- 2In What do you need? pick A different plan, A renewal, More courses or features or Something else.
- 3For a different plan, pick the Plan you are interested in, or leave Not sure yet.
- 4Optionally add a phone number and a message. The message is required only for Something else.
- 5Click Send request. We reply to your email address; your organization name and current plan are attached automatically.
Keep your invoice details up to date
- 1Open Organization settings → Organization profile.
- 2Scroll to the Invoice details card and click Edit.
- 3Fill in Company name, Tax number, Address, City, Postal code and Country — exactly as they should appear on the invoice.
- 4Click Save.
No invoice list in the panel
The panel stores only the details for invoices. It has no list of invoices or payments, and you can't download an invoice here. For a copy of an invoice, contact us.
FAQ
What happens when the subscription ends?
The badge changes to Expired. To extend it, use Request a plan change and pick A renewal.
A course shows "Not subscribed". Can I get it?
Yes — send a request with More courses or features and name the course in the message.
Why can't I add another language?
Your plan limits the number of app languages, and English counts towards it. Details in Organization languages.