Your trainees' personal data sits behind your members' passwords. Requiring two-factor authentication (2FA) means that a stolen password alone is not enough to get in — each member also needs a 6-digit code from an app on their phone.
Who can do this
Available to organization Admins. Open Organization settings → Security.
Before you start
Your own account must use 2FA first — Skillsive does not let you require something you do not use yourself. If you have not set it up yet, the card shows a notice with a Go to security settings link. Follow Enable MFA on your account, then come back.
Tell your team a day or two in advance, so everyone installs an authenticator app and keeps their recovery codes.
Require 2FA
- 1Open Organization settings → Security.
- 2In the Two-factor authentication requirement card, check the line … of … members have 2FA enabled — that is how many people will be affected.
- 3Click Require 2FA.
- 4Read the consequence, type Your 2FA code from your authenticator app and confirm with Require 2FA.
The status changes from Not required to Required.
What members see
Members who do not use 2FA yet:
- get a Two-factor authentication required notification in the bell,
- cannot see any organization or user data until they set it up — only their own 2FA setup stays available,
- set it up in Account → Security in a few minutes.
This applies to other Admins too. You can check who has 2FA on the Members page, in the Two-factor authentication column.
Stop requiring 2FA
On the same card click Stop requiring 2FA, type your current 2FA code and confirm with Stop requiring. Members who already set up 2FA keep using it.
FAQ
A member lost their phone. What now?
They log in with one of their recovery codes and set up 2FA again. Without recovery codes, contact [email protected].
Why is the Require 2FA button greyed out?
Your own account does not use 2FA yet. Turn it on in Account → Security first.
Does the requirement apply to trainees in the VR headsets?
No. Trainees do not have panel accounts; the requirement covers members who log in to the panel.